Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
Showing results for 
Search instead for 
Did you mean: 

Virtual Background not working


Hi everyone


I'm using a Macbook Air 2020 Version with 1.1 GHz Dual-Core Intel Core i3 but can't seem to get my virtual background to work without a green screen. 


I've looked through the requirements many times over and it seems my macbook should meet the requirements.


Anybody can advise? 


Attendee | Zoom Employee
Attendee | Zoom Employee

Hi @everydaecrazy, thank you for posting your question in the Zoom Community.


One of the minimum requirements to use image only without a physical green screen as virtual background is to have a processor Intel i5 6th generation or i7 4th generation. If your MacBook has an i3 processor, it will not support the virtual background without physical green screen.

You can confirm this at 

Windows computer with i3 5th generation and 2 cores support it, but not Mac.


Hopefully, this is helpful.