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Hello, i have zoom pro. i have a camera logitech brio, 4k. Window 10 on a pc. When i use the camera, the quality of the image is very clear. When i start zoom with the camera, i loose that clarity of image. Light is good however i dont have the quality of image as if i am only with the camera. I tested the image quality using recordings on cloud. i used 720 or 1080, on small group meeting without seeing a difference between the quality. I do zoom with recording. Why is the image not so good when using zoom? is this normal that i loose so much image quality? I set the video setting to HD and the others options offered to improve the image already. i used background and it show well. In recording, the image is stable, right, except the clarity of my face, compared to the clarity i get just using the camera.
I just find out that to host meetings in 720p i need to request that in Zoom support. But it will need to be approved. I will wait to test my camera after i got the approval to have it in 720. Should i assume that my image quality will be better?
To get the best out of Zoom relating to video quality, you should read and be familiar with this Zoom Support article on using HD:
Note especially the prerequisites and bandwidth requirements, and the need to be using Full Screen.