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I am having trouble with my video recordings. 1) I received a video saying Speaker view with shared screen but only the shared screen is there! Why? 2) I just got a recording with the voice and the video not in sync. 3) I should get 3 and there were only 2 for my last one and it is messed up by voice/video not in sync.
How do I get my VIDEO and both people in the Zoom meeting on the camera and larger then a small view? I have seen where others using zoom can see both people and 3x as large as what my last video was?
Recordings can be challenging. There are differences when using single monitor versus dual monitor, as well as cloud recordings versus local recordings. I'd recommend a whole lot of practice in order to get very familiar with what to expect as a result.
Here is an article that provides some guidance.
Thank you for this link. It helps a lot and I'm hoping I can get someone to test for me tonight. Today was a disaster. I am going to look around to see who else besides Zoom I can use. I hate they have no support. I only pay $15.98 a month but they could at least have an email support team. They have certainly profitted tremendously from the pandemic but I guess customer support is not their thing. It used to be. When I first joined I could get support if running into a problem. My last two videos were awful and I was at a loss as to what to do. You were a big help today.
This type of testing/learning is what the Zoom Test Kitchen is all about. I host it every Friday afternoon at 3:00 pm eastern. We have over 900 members from 90+ countries. You are welcome to join the community here.
If there is urgency, I'm happy to connect on a Zoom with you this evening and assist in sorting things out so you'll feel better prepared, tomorrow. If you're interested feel free to email at Jeff @ ZoomTestKitchen.com