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Video not working on chromebook

kerryngai
Listener

Hi, the video on zoom does not work on our new chromebook, with a black screen. Tried with zoom pwa and zoom online but still no video. Please help!

 

I also have a mac and no issues there. 

1 ACCEPTED SOLUTION

kerryngai
Listener

Thanks! After searching online for some time, I found out there is a physical on/off button on the left side of the HP chromebook. It says is for extra security purposes!??

View solution in original post

2 REPLIES 2

Griffpatch_zoom
Listener

Hmm maybe its the camera error. or your device isn't compatible with zoom. or are the updates making it do that

kerryngai
Listener

Thanks! After searching online for some time, I found out there is a physical on/off button on the left side of the HP chromebook. It says is for extra security purposes!??