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I've been using ZOOM for a while now...nothing has changed...and last week my video stopped working when I use ZOOM. I can use other apps and my webcam works just fine. When I look at the settings, it indicates it is using my webcam...but no video. What am I doing wrong?
I'm having a similar issue.
All of a sudden my video no longer works and is actually showing a blank white screen instead.
I've restarted the comp, checked privacy settings, checked for webcam driver updates (there were none) and reinstalled Zoom, with no changes.
My video works on all other apps, so this makes me think it's a Zoom bug against certain webcam drivers?
There were moments when I first noticed the white screen, where it would flicker back to the video for a couple of seconds then back to the white screen. That has not happened for a few days now and remains white.
I've even tested of different Zoom accounts.
Reinstalling zoom fixed mine, no issues since. I use external camera, so not sure if that makes a difference. Have you checked that the camera is working in the camera app? Or update the camera software?
I had this problem for six months! My Zoom client would hang for exactly 5 minutes, then continue normally, only without video. I'd been pulling my hair out for months over this - I tried everything - uninstalling/reinstalling, going back to a very old version, changing every video setting, updating drivers, etc. etc...
But just today I read a new post re antivirus software interfering with video feed. Which got me thinking... I had been down this road before but this time I logged into the Norton 360 website and found a bunch more information re their "SafeCam" feature.
Turns out there is a list of pgms that can be black listed, white listed, or you can have Norton "ask" each time the pgm is used. Unfortunately, this list is buried in the menu system such that I missed it before.
Apparently the default setting is "ask", as all the pgms were set to that. This initially baffled me, but I think I may have figured out what was going on...
I think my popup blocker must have been preventing Norton from asking me whether it was Ok to enable the camera in Zoom. That's all I can figure because i never saw a request from Norton to enable the camera. And as soon as I changed it to "allow" (for Zoom), the camera started working again! Sheesh!