Video is jumping

[Ana8]

Hi, just noticed video is jumping.

Perfectly fine before, only thing different is I have updated windows to 10 recently not sure if related.

Any suggestions to stop it? Thanks

[Aline8]

I had this too and someone helped me. Go to the stop-start video icon, click on the up arrow.  Click on 'video settings' and a new window will open. Click on 'Advanced' and another window will open. Untick/uncheck the box next to the setting for 'Optimise video quality with de-noise'. that's it. Close the window and your video stream will be fixed. Thanks to Thom R. for helping me with this last weekend!

[Ana8]

Hi Aline8

Thanks for responding. I cannot see the stop start video icon?

Do you mean when you join a meeting and you start video?

[Explorer1800]

Wow! It worked:))

Thank you so much.

[Aline8 · Accepted solution]

Sorry, yes, I mean when in a meeting, the camera icon which is bottom left.