Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. For more information, please click here.
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I have a similar problem, and I am seeing it more and more when I am on Zoom. It happened to a teacher at the recent Stitches event; it happened to another participant in a knitting group I belong to; it happened today to someone attending a presentation at Rowan Connect. I thought it was a problem with my computer, but I am seeing the same thing happen to so many people so frequently that I am beginning to think it's a problem with Zoom.
@lekxknits can you try turning off the hardware acceleration if enabled within your Zoom client settings > Video > Advanced? Also, do you mind sharing the version of Zoom you're currently running?
More info on Managing advanced video settings
Go to the video start icon when you're in a meeting. Click on the up arrow and click on video settings. A new window opens. Click on 'advanced' and another window will open. Untic/uncheck the box next to the setting for 'Optimise video quality with de-noise'. Close the window. It will be fixed. Thank you to Thom R. for helping me with this last weekend.
@Aline8 no worries! Here is how to find what Zoom version you are currently running:
However, if on a lower version than 5.13.5, suggest updating your Zoom client, as there was a fix within 5.13.5 on camera-related issues.
@RN I don't know which version I was on when the problem started, but it was the most current version available at the time. That was the first thing I checked, and the first thing my IT guy checked when I called him in to help. Since then, I have been using a Chromebook, and have had no issues. When you said that a recent update repaired a camera issue, I manually updated again today, and that seems to have solved the problem. Thanks.