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Video from Participants Glitchy and audio lag


Ok here is a brain teaser.


  1. All participants Videos in my Zoom meetings Audio lags almost 2-3+ Seconds behind the video
    1. with more than one participant All video's become Crappy.
    2. When participant's video's are in the preview screen and not in the Main view all videos are clean and no audio lag.
    3. system is not wireless connected.
  2. Troubleshooting
    1. Speed tests on this system are good.
      1. Down - 80Mbps
      2. Up - 15Mbp
      3. Jitter - 2.85 ms
      4. Latency 30.7
    2. When I join the same meeting with my laptop on the same network through the same hardware (same Network path as the Above system), my laptop has none of these issues. So it seems tied to the above system alone
    3. CPU and Graphics Resources are not struggling during meeting
    4. I did just uninstall and reinstall ZOOM.. same issue
      1. Current running version of zoom - 5.13.11
      2. Windows 11 - 22h2 - 22621.1413
      3. intel - i5-9400T
      4. 16Gig of RAM
      5. Lenovo drivers are up to date
    5. Joined meeting with another Windows User profile on the system as well. same issue
    6. turned off all optimization of sending and receiving video. no change
    7. all other conference apps i use on this system does not have these issues.

If any one has any suggestions i am open.... Seems like every troubleshooting site or suggestion i have is for fixing Glitching or delay audio for Sending. Not much out there for issues with Receiving.




Any Suggestions?


Tips to fix-


Attempt to start your video by tapping Video. 
Check if any other applications are already using the camera. 
Check that Zoom has permissions for the camera. 
Uninstall and reinstall the Zoom app.



Rachel Gomez