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Video and/or Audio disconnects when I touch my keyboard

CorTreePorter
Listener

During Zoom meetings lately, when I touch the keyboard to capture a screenshot or touch any key, my audio and/or video stops working.  I can still hear the meeting, but I lose the ability to speak or be seen or participate.  This is a major issue.  Can someone please help?

1 REPLY 1

jeremyjustin
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @CorTreePorter thank you for your post here on the Zoom Community! This is definitely an unusual situation...can you think of anything that may have changed when this issue started happening?

 

Also I was curious of your hardware setup, like what kind of computer, are you using a laptop with built in keyboard or a separate USB Keyboard? 

 

Finally have you tried any troubleshooting steps like rebooting your computer? 

 

Thanks!