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VC Licence issue help?

JadeBermingham
Listener

Hi
I am having issues from my VC when I dial into someone else's zoom from my VC, it comes up saying the zoom I am entering doesn't have a licence. But I have a licence for VC so I thought I should be able to use anyone's zoom and it connect to my VC requirements?
I understand them not being able to access VC zoom if they don't have a licence but I should be able too? 
Anyone else has this problem or know how to fix?

1 ACCEPTED SOLUTION

bstrelko
Community Champion | Customer
Community Champion | Customer

Can you please provide an exact screenshot (or copy and paste the message) rather than paraphrasing?

Using Zoom's verbiage will help us to assess the root cause of the restriction.

 

However, it does seem like you're referencing the message in the article below:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063230

 

Please follow the steps outlined to utilize your own CRC license in lieu of the other participant's (or lack thereof).

bstrelko_0-1709694538504.png

 

View solution in original post

1 REPLY 1

bstrelko
Community Champion | Customer
Community Champion | Customer

Can you please provide an exact screenshot (or copy and paste the message) rather than paraphrasing?

Using Zoom's verbiage will help us to assess the root cause of the restriction.

 

However, it does seem like you're referencing the message in the article below:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063230

 

Please follow the steps outlined to utilize your own CRC license in lieu of the other participant's (or lack thereof).

bstrelko_0-1709694538504.png