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Using 2019 Macbook Intel with Ventura OS & no filters or studio effects

dzrtdwlr83
Listener

Just bought a new laptop and had my first Zoom meeting with it yesterday. Backgrounds were easy to set up but then I wanted to re-activate the Filters and Studio Effects I've been using for several years. They're gone!! And, when the software attempts to install updates, there is a fail error -- I think the number is 10004. I've already checked to be sure that Zoom is allowed access to the Downloads folder and it is.

I just installed Ventura. Is Zoom not up to speed?

1 REPLY 1

CarlaA
Zoom Moderator
Zoom Moderator

Hi @dzrtdwlr83, thank you for your contribution to the Zoom community! We are so happy to have you here.. 

Devices running macOS 13 Ventura beta 5 or higher with Zoom desktop client versions 5.11.6 - 5.12.0 may encounter this error when updating the desktop client. To resolve the issue, visit the Download Center and manually install the newest version of the desktop client. 

 

https://support.zoom.us/hc/en-us/articles/5719888320269-Zoom-error-code-10004

 

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!