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2023-01-27 03:06 PM
We have several users reporting that their calls are being auto recorded. This happens under any event with a Zoom meeting attached. Auto-record is turned off on the org level and when people make the event, yet when the meeting starts, they find that they are being recorded. We've found a short term fix by using the Web portal to edit each event to turn off auto-recording, but this isn't really a solve. Does anyone have a better solution?
2023-01-27 03:20 PM
You can have Zoom generated meetings and you can also have a PMI Zoom call, which is your personal room within Zoom with a dedicated Personal Meeting ID.
What I believe that is happening with these users is that they have a setting enabled to schedule meetings using their PMI and there PM settings have auto-record enabled. This setting is separate from the org level settings.
You can check in two places if I am correct about this issue. One is the users affected personal meeting rooms.
The second is at the org level and it is under account management > account settings > schedule meetings > Use Personal meeting ID (PMI) when scheduling a meeting.
I would check the org level first if it were me.
Let me know if that helps.
2023-01-30 08:53 AM
Thanks for the response! I checked with a couple of the effected users and it doesn't appear that they had auto-record enabled. This was under Personal > Meetings > Personal Room and I tried hitting edit and show more options but couldn't find anything.
At the org level that setting is turned of. Are you saying it should be on?
2023-02-01 12:02 PM
The users themselves might have to change that setting, because that is a personal setting.
I am pretty sure that this is the issue. I admin a small account that I use for testing, I will check it out and see what it looks like on my side.