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We have several users reporting that their calls are being auto recorded. This happens under any event with a Zoom meeting attached. Auto-record is turned off on the org level and when people make the event, yet when the meeting starts, they find that they are being recorded. We've found a short term fix by using the Web portal to edit each event to turn off auto-recording, but this isn't really a solve. Does anyone have a better solution?
You can have Zoom generated meetings and you can also have a PMI Zoom call, which is your personal room within Zoom with a dedicated Personal Meeting ID.
What I believe that is happening with these users is that they have a setting enabled to schedule meetings using their PMI and there PM settings have auto-record enabled. This setting is separate from the org level settings.
You can check in two places if I am correct about this issue. One is the users affected personal meeting rooms.
The second is at the org level and it is under account management > account settings > schedule meetings > Use Personal meeting ID (PMI) when scheduling a meeting.
I would check the org level first if it were me.
Let me know if that helps.
Thanks for the response! I checked with a couple of the effected users and it doesn't appear that they had auto-record enabled. This was under Personal > Meetings > Personal Room and I tried hitting edit and show more options but couldn't find anything.
At the org level that setting is turned of. Are you saying it should be on?
The users themselves might have to change that setting, because that is a personal setting.
I am pretty sure that this is the issue. I admin a small account that I use for testing, I will check it out and see what it looks like on my side.