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I can't seem to get the file upload area to work when I am trying to upload a contact file. I have looked at the example and mine looks exactly the same. I have not idea why it's not working and it's making me very frustrated.
This KB article explains the process:
If this response helps, please accept the answer as an accepted solution, so others can benefit as well.
Try downloading this sample .csv file and copy the info from your .csv file into the appropriate columns in the sample .csv file.
There are a few things to remember when working with this sample .csv file:
Outlook requires the column headings in the first row, so don’t replace them with something else.
Make sure to save the file in .csv format. If you save the file in another format, you'll have to start over.
Try importing your .csv file with a few contacts to make sure you like the results. Afterwards, you can delete the imported contacts, add more to your .csv file, and import it again.