You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2022-06-06 05:04 AM
2022-06-06 05:06 AM
I want to ask if there may be a glitch? When I upgraded and paid for large meetings add on, participants trying to join my meeting were receiving the 'maximum participants in this meeting' email. A short while later, more than 100 participants could enter. Why do you think that was?
2022-06-07 07:30 AM
Hey @A_Kirschner did you have a license beforehand assigned to the host? Before a user can have a Large Meeting, Webinar, and/or Zoom Events license, they will need to be Licensed. After purchasing a new license, you will need to assign it to a user or yourself (host).
Each license can only be assigned to one user at a time. Licenses of the same type, such as webinars and Large Meetings, do not compound or stack when multiple of the same type are assigned to a user.
More info within the KB on Assigning a license
2022-06-29 07:01 AM
Thank you for your response. I’m replying on behalf of Alan Kirschner as I was the person running the specific meeting that we’re referring to on Alan Kirschner’s Zoom account.
We did upgrade, for 1 month, to large meetings about 1 week before the workshop took place. The account holder, Alan Kirschner, was assigned to the host, Alan Kirschner as we used his Zoom account for the large meeting. We only have 1 other user and that is me, Kirsty Stockdale.
Is there any other reason why we could have issues? Is there perhaps a ‘waiting room’ limit that needed to be set up to receive up to 1000 participants? We cannot think as to why the participants trying to join the meeting, were receiving the maximum limit message.
With warm regards
2022-06-29 08:17 AM
Did you see @RN response about assigning that large-meeting add-on? After purchasing a new license, you will need to assign it to a user or yourself, before that add-on is applied to those meetings.
2022-06-30 04:51 AM
Yes, thank you, I did see the previous reply regarding giving the user access to the large meeting app. We have purchased the large meeting app twice now and both times I've had to check the box for the large meeting app. It worked in our workshop on the 6th of April but not in the workshop on the 3rd of June.
Is there perhaps any other reason for the issue we had?
2022-07-03 10:01 PM
Hi there, just checking if there is a response to my last message? Many thanks.