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I upgraded to Pro United 24 hours before a memorial service. Credit card went thru. 40 minutes into the event we were thrown off. Disgracefully poor description of the process. What SHOULD i have done?
I wonder whether your meeting was scheduled prior to you upgrading, so the settings may have been inherited from your Basic account?
Or - I wonder whether when you started your meeting from your Zoom client without it being logged into your new Paid account.
Are you able to Host an unlimited Meeting now?
Account still shows as basic despite logging out and logging in. User Managementsays “You can add one licensed user” but I cant.
Why go thru all this for a single user account. Of course I want all users (just me) upgraded. Still cant do it.
Ok under add user I get “Zoom United with US/CA Unlimited (1 available)”. But when I try to add my email again it says I’m already in the system. Do I have to do something really dumb like delete my email and the re-add it? No ability I see to edit “:Basic” status under profile.
I have the same problem. I obviously threw out $150 for nothing for a PRO license because I can't use it to create an event. Submitting a support ticket hasn't helped; I just get automated replies, suggesting articles. Let me know if you get anywhere. Thanks-IleneSennuwy
If you have available licenses (not assigned to a user on the account) you will need to assign the license to the user or yourself to have the features of your license type
If you haven't already, please look into the 👉 Assigning a License KB article, which will help you step by step on assigning the unassigned licenses on the account.
Hope this helps!