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Updated Zoom and now icon won't open

D-2
Listener

I updated Zoom and now the Zoom icon on my laptop won't open.

3 REPLIES 3

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@D-2 

You can try un-installing the Zoom app and reinstall it again from Zoom web download page.

 

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Cheers!

D-2
Listener

Thank you. Will give it a try!

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@D-2 

If you are still having issues .

 

Found some related post that you may want to try.

https://community.zoom.com/t5/Meetings/zoom-does-not-connect-to-internet-in-Mac/m-p/1927

 

 

If you have a Mac - I had this issue for ages and was unable to resolve it. I finally did a little more looking, and found this StackExchange post that suggested uninstalling Zoom by using their uninstall file instead of putting the Application in the trash.

 

https://superuser.com/questions/1671647/zoom-on-macos-catalina-hangs-on-connecting-gets-error-unable...

 

I did this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

 

After this, I reinstalled and it successfully worked.

 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

Cheers!