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Browse Backgrounds2023-01-01 04:50 PM - last edited on 2023-05-05 10:35 AM by Bri
Old email unable to access, kindly help to update to new email address ***********
never receive any confirmation for the above change on new account.
2023-01-01 07:04 PM
Welcome to the Zoom Community, @11Jul044B.
Most of us are volunteers here in the Zoom Community and don’t have access to account information or ability to make changes to accounts.
I'd highly suggest submitting a Support Ticket directly to Zoom Staff at:
https://support.zoom.us/hc/en-us/requests/new
Be sure to include the email address originally used, and the new email address you want as a replacement.
2023-01-18 09:37 AM
This does not work as Zoom wants to send an email to your previous email address that you no longer have access to.
2023-01-24 09:21 AM
Im having the same problem - not being able to access my old email address to activate the email update in my profile.
Submitting a ticket isn't part of the Basic plan.
Any suggestions? Thanks
2023-01-25 09:39 AM - edited 2023-01-25 09:40 AM
Hi @Michele3 @Fran3 , if you do not have access to your old email address, please follow the steps outlined here: How to change the sign-in email if you don't have access to the original email
I hope this helps!
Carla,
Zoom Community Team