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Browse Backgrounds2022-04-13 09:17 PM - edited 2022-04-13 09:23 PM
Hello Zoom Community — I've been having unusual recording challenges with my paid Zoom account.
First, in January I hosted a call for my podcast where I enabled screen sharing for my guest. That call only recorded my guest's feed and camera, and didn't record mine. Very frustrating to discover after the fact. It had worked fine prior to that call.
Since then, I haven't been able to get Zoom on that computer (Laptop A: MBP 2019) to record my camera at all. The camera works fine and will display to my guest, but it won't record. I have also recorded my camera feed without issue using other services (Zencastr). It's exclusively on Zoom, and exclusively on Laptop A. This problem persisted even after I uninstalled and reinstalled the software, including the prefs file.
Fortunately, I have another laptop (Laptop B: MBP 2020) and I installed Zoom on that computer using the same login credentials. Laptop B records my camera. But no matter what I do, I can't get it to record in resolution above 360p. HD is switched on. Optimize is switched on. Group HD is switched on. I've read all the support articles, and it maxes out at 360.
I've done two full nights of talking to myself across laptops simultaneously logged into 2 different accounts (paid, free) and not been able to resolve these issues. Help!
Thanks so much.
Markoram
2022-04-14 12:56 AM
Whow @markoram - that is a lot to unpack in one post 😉
First of all, without knowing what license you have, I am going to comment assuimg that you have a ZOOM PRO meeting license. I am also going to assume that you are recording locally and not to the cloud. If this is not the case, just give me a shout out please.
Local recordings don't support the following features:
Local recordings also do not capture nonverbal feedback or meeting reactions.
NOTE: if you do not have a second user that is asking zoom to send him your feed in 720 or 1080p, then Zoom we default to the lowest resoltion to save band width. So in order for you to send HD, some other user needs to ask for HD. He does this by pinning you to his screen on full screen view. If the other user is in gallery vew, then ALL video blocks will be in 360p
2022-04-20 09:57 AM
Hi Robert - Thanks for your reply. I'll be brief:
1. Yes Zoom Pro.
2. Yes recording locally.
3. Only getting 360p recordings, even when using both MBPs that have HD cameras.
4. Only doing 1-to-1 calls, no gallery.
5. I recorded a meeting with no participants, and saw my video feed. Video was in 720p.
#5 is confusing. Why would it record my video in a meeting without participants, and not record it in meeting WITH participants?