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Unstable Internet Connection frustrations

HighTrails
Listener

Hi all,

I use basic, free Zoom and lately have been experiencing frequent Unstable Internet messages.  I've read lots of articles about this on the internet and am still baffled so any direction on solving this would be appreciated.  Here is what I'm using and what I've done so far.

 

1. I typically sign into Zoom right from Google chrome by going to zoom.com.  Should I be using the installed program?  Does it matter?

2. I'm on a pc, W10, newish laptop, Google Chrome.  Windows and all drivers fully up to date.

3. Network troubleshooter shows no problems.

4. Wifi speed 2.4G about 75 download/13 upload and with 5G about 84/13.  However, I noted 5G has about one bar less on strength than 2.4G.  Which is more important - signal strength or speed?

5. Not using HD camera.  No other streaming occurring in house

6. Not sharing videos etc. during call that would bog things down.  Just a shared whiteboard.

7. No unnecessary tabs open on pc during call.

8. No background apps running on pc that I think would bog things down.

 

TIA for any direction on solving this  annoying problem.

2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @HighTrails –

 

There’s always a lot of things to consider when troubleshooting bandwidth issues, but sounds like you’ve already looked at several of them. I’ll give you my opinion on a few things, and point you to a few Zoom Support articles that may be helpful. 

First, I personally recommend installing the Zoom full client from https://zoom.us/support/download.  I believe it runs faster using the native PC code, and also gives you access to Zoom chat and other tools.

 

Next, I do recommend making a wired internet connection whenever possible.  Wifi and cellular connections are notorious for being great one minute and horrible the next, and while wired connections also have highs and lows, radio waves can be eliminated as a source of problems. I know in some environments, you just have to be wireless, but look to be wired whenever possible, and especially if you are presenting to others.

 

 If there’s anyone screen sharing, check their screen size. (Look at the Statistics tab of the Setup window in Zoom; see this Support article.) I’ve seen presenters with 4K monitors who don’t realize the huge amount of extra bandwidth load they place on  every viewer when Screen Sharing! That’s when I get the most complaints – “everyone said the slideshow looked so beautiful, but mine looked horrible!” on a shared wifi network with 20-30 coworkers. 

Speed rules! Great signal strength with slow speed doesn’t help you at all. 


Ray - "Old Desert Lizard" / GoodClix.com
Please like any post that helped you; please mark solutions so others can find them!

Debski
Listener

I have been having the same problem recently. Zoom was absolutely fine for about 18 months, but the last 5/6 months it's been troublesome. Get unstable internet message & then microphone packs up, so no-one can hear us. I have tried using ethernet cable rather than wifi - no different. Usually it's fine for about the first 20-30 minutes, then packs up. Sometimes mic comes back working, sometimes we have to rejoin the meeting. Very tedious!

Have bought a usb microphone to see if that makes a difference. Sadly not.

I have today uninstalled the Zoom client & will reinstall later. Will also try rebooting router.

 

Looking online it would appear that there are many many people having exactly this problem & Zoom seem to do nothing about sorting it out. The fact that there are so  many people having the same or very similar issues would lead me to think that there is a problem with Zoom. I'd like to think that they would do something to fix it or people will start using Teams etc