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Unstable Internet Connection - Wired Connection Fast Internet

BITS
Listener

I'm getting lag every 2-3 minutes for about 15-20 seconds.

 

I'm on a Desktop PC which is powerful.

I'm not on Wifi, I'm directly attached to the network.

Speedtests are all super fast (gigabit ethernet, fast upload and download, latency is low teens)

I use the desktop app not through the browser.

 

All other services seem fast - Teams, Gotomeeting, VoIP phone, Discord all work no problems.

 

I'd like to try some more advanced troubleshooting (I own an IT Services business)

Are there any servers I could tracert to and test the connection over several minutes for packet loss along the route?

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Have you discovered the Zoom Settings “Statistics” tab?  There’s a lot of good information on there. 

Check out this Zoom Support article for more information:

https://support.zoom.us/hc/en-us/articles/202920719-Accessing-meeting-and-phone-statistics 

Also monitor Task Manager and Resource Manager to see if there is some blocking service or system process. 


Ray - "Old Desert Lizard" / GoodClix.com
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