You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
When I try to share any browser window in a Zoom meeting all everyone sees is a black box. I can share my desktop and other apps but I can not share anything in a browser window. The weird thing is that I was able to share last week but this week it stopped working.
Does anyone have any suggestions? I am running the 64 bit version on a Windows 10 desktop computer. I have tried uninstalling and reinstalling Zoom. I have the latest update. I have even tried toggling on and off the TCP connection. Nothing fixes this.
Hi @DrKaraB thank you for your post here on the Zoom Community! This is an unusual problem, I was curious if you have updated recently (Zoom or Windows updates) and then noticed the issue?
Some things we can check
- We recently released a new version of software, 5.9.3 (sounds like you've updated, is this when things changed?)
- in your Zoom Client, it would be good to double check settings for content sharing. You can do this through the Zoom client
Then under the "Share Screen" tab on the left, click "Advanced" at the bottom
I believe these are the settings we need to tweak to see if the condition improves. Especially "Screen Capture Mode" as there are several options.
You can actually leave this settings window open during a meeting even. Change a setting, stop screen share, start again and see if there is a different. If not, stop screen share, make another change, then try again. I believe tweaking these should help, can you please test and let us know?
If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the discussion. Thank you!
That didn't work. I tried it all. I do have the latest version of Zoom. There were two updates from Windows but those were on January 12th. I noticed the problem this week. Zoom worked fine last week which was after those updates.
Hi @DrKaraB thanks for the additional detail. Please keep an eye out on your email, we have opened a ticket on the back end for you and our support will be reaching out to troubleshoot further!
I realize we didn't completely solve your issue but if this has been helpful please feel free to click "Accept as Solution" below. Thanks!