Unable to convert

[Angelo23]

The last two meetings I conducted I was unable to convert when trying to save it to my computer. Each recording was less than an hour. 

One thing I did notice was that during the meeting my camera appeared to be "skipping". Not sure how to fix this problem. HALP!

[willjoe2442]

If you close your laptop or turn off your computer while the recording is converting, it will stop the conversion process. If you change the name of the double_click_to_convert. zoom file(s) while the recorded meeting is converting, it may corrupt the file and not convert correctly

Regards,

Diana