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Unable to clear recordings in cloud

NancyOZ
Listener

I keep getting emails stating that I have exceeded my cloud storage: 

"You have exceeded your cloud recording storage recording limit.

Storage Limit: 10 GB
Storage Used: 11.85 GB

You can free up space by deleting recordings, or you can increase your storage limit.
To increase the limit, please visit xxxxxxxxxxx.com to purchase an add-on Cloud Recording plan. "

 

I have gone in and deleted all of my recording but I am still getting the message.

Any idea on how to clear the "memory"?

TIA

n




3 REPLIES 3

crchan123
Zoom Moderator
Zoom Moderator

Hi @NancyOZ! Thanks for posting your question, and welcome to the Zoom community. 

I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

MakeEveryMedia
Listener

I am also getting this email now, despite having cleared out my cloud storage.

 

Whenever I record to the cloud now, I get an email that says:

 

You have exceeded your cloud recording storage recording limit.

Storage Limit: 5 GB
Storage Used: 46.33 GB

 

You can free up space by deleting recordings, or you can increase your storage limit.

 

But my cloud storage only shows a single 600 MB recording.

Definitely not 46 gb.

 

Were you able to find a way to clear the "memory" or "cache,"  @NancyOZ?

Or did you have a possible solution, @crchan123?

Thanks!

RN
Zoom Moderator
Zoom Moderator

Hey @NancyOZ @MakeEveryMedia, have you checked your recording management? This will show all the recordings from you and the users under your account. To check your recording management checkout https://zoom.us/recording/management and let me know if you were able to clear up any recordings? 

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