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Browse Backgrounds2022-02-08 06:00 AM
I keep getting emails stating that I have exceeded my cloud storage:
"You have exceeded your cloud recording storage recording limit.
Storage Limit: 10 GB
Storage Used: 11.85 GB
You can free up space by deleting recordings, or you can increase your storage limit.
To increase the limit, please visit xxxxxxxxxxx.com to purchase an add-on Cloud Recording plan. "
I have gone in and deleted all of my recording but I am still getting the message.
Any idea on how to clear the "memory"?
TIA
n
2022-06-27 12:09 PM
Hi @NancyOZ! Thanks for posting your question, and welcome to the Zoom community.
I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.
2022-08-05 10:10 PM
I am also getting this email now, despite having cleared out my cloud storage.
Whenever I record to the cloud now, I get an email that says:
You have exceeded your cloud recording storage recording limit.
Storage Limit: 5 GB
Storage Used: 46.33 GB
You can free up space by deleting recordings, or you can increase your storage limit.
But my cloud storage only shows a single 600 MB recording.
Definitely not 46 gb.
Were you able to find a way to clear the "memory" or "cache," @NancyOZ?
Or did you have a possible solution, @crchan123?
Thanks!
2022-09-06 02:14 PM
Hey @NancyOZ @MakeEveryMedia, have you checked your recording management? This will show all the recordings from you and the users under your account. To check your recording management checkout https://zoom.us/recording/management and let me know if you were able to clear up any recordings?