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Unable to access a recorded meeting

MAK
Listener

Hi  My office recorded a meeting. They then sent the link and a passcode to access recording.  When I follow the link and enter the passcode It is not responding. Please help. Thank You,  

4 REPLIES 4

Happy_To_Help
Listener

Hi

This may be a internet issue or the passcode you entered must be wrong.

thankyou

 

I receive a zoom invitation. I can join the meeting on my phone but when I try to access on my laptop, I can get to the screen that says allow and then the prompts ask me to update, I push, then a series of other prompts come up, and then it asks for my installer password. I don't know that I have a password. I then tried resetting my zoom password and using that password but it didn't take. Tries to open zoom app but it says it is open but foist allow access. 

 

What do I do to correct my problem?

SlGamble
Listener

Is someone helping?