You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2022-09-28 06:49 PM
I have two pro accounts, one is personal, I'm hard of hearing and I really rely on captions. The personal account works just fine, live transcription works on that, but I also have a business account, it's for a nonprofit - Autistic Women's Alliance, and it no longer works, and I saw that it's still enabled in settings, but when I turn on "live captions" nothing appears on the screen.
Why is this working for one pro account, and not for another?
This is a nonprofit that serves disabled individuals that do have accessibility needs. Autistic individuals have similar auditory processing issues that hard of hearing and Deaf individuals have. I'm hard of hearing, so I really need the captions.
It'd be great if I can get this turned back on with my Autistic Women's Alliance account, otherwise we'd have to look for another service and we can hardly afford Zoom licensing as it is
2022-09-28 07:08 PM - edited 2022-09-28 07:10 PM
Please review the "Enabling automated captioning" Zoom Support article here, and take another look to be sure your settings (at the organizational account and individual user account levels) are set appropriately. This is most often the reason that this is not enabled.
Another thing to consider is that it might be enabled, but due to other options being enabled and/or the lack of space on the lower menu bar for the Live Transcript icon, it might be located on the More... icon's submenu:
If you have checked all of this and it still doesn't work, we'll have to explore other options -- come back here and I'll see what else we might be able to check.
One more point I just thought of: This has to be enabled on the Host's account. If you are an attendee (even if a Co-Host or Panelist), you won't see the icon if the host's account does not have it enabled.
2022-09-28 07:19 PM
I have the same problem and spent over 6 hours today. Tech support (4 different ones) could not figure it out! Frustrating. Tried all the pointers above as well
2022-09-28 07:21 PM
Even deleted, cleanzoom, and reinstalled with no help
2022-09-29 12:58 AM
Just click once on the show captions button rather than going to more setting by using the up arrow and that will turn it on. The update also allows participants to do exactly the same without host intervention I believe.
2022-09-29 06:34 AM
My show captions button comes and goes. Unfortunately, right now it is gone! When it is present (and yes, I tried looking at more which showed that the captions were enabled but they do NOT show) it works.
2022-09-29 06:38 AM
Carrie, I totally get where you are coming from. I too am hard of hearing and just stepped down as Prez of one of the chapters of the Hearing Loss Association of America after 9 years. This is vital to us (as I explained to the techs) to understand. I do have Pro and this is actually an ADA issue and needs to be addressed since 20% of the population have some degree of hearing loss.
2022-10-03 04:30 PM
I just upgraded the client, it seems to be working right now, but I think it's intermittent. I'm going to double check all of the settings and make sure that I don't have:
This might be a factor, still working on this...