cancel
Showing results for 
Search instead for 
Did you mean: 

This recording does not exist. (3,301)

anam
Listener

Hi there,

 

Please help I am getting 'This recording does not exist. (3,301)' error.. Need to send meeting recording to a client and they are getting the same error on their end.

 

Kind regards

 
9 REPLIES 9

lachlanwhite
Listener

Me too, happening on all calls since June 26th - please assist!

 

crchan123
Zoom Moderator
Zoom Moderator

Hi @anam, welcome to the Zoom community! Were you recording on your local computer or to the cloud? 

i recorded to the cloud and its not in the trash, just says doesnt exist

 

To the cloud. Thanks

ADro
Listener

I have the same issue and I have cross checked the trash folder as well. Meeting was recorded on cloud but now it does not exist (Meeting was scheduled on Aug 8 8:00 AM PST) 

Appamada
Listener

this has happened to me, and it is not in the trash, did you resolve your issue, if so, how?

Heya, no sorry hasn't been resolved yet. I will let you know if it does 🙂

LoneStarNot
Listener

I finally realized the "Copy" button copied _both_ the URL _and_ the password.

When pasted to my browser, the password part broke the URL -- yielding the 3,301 error.

When I pasted the combo elsewhere and used JUST the URL, it worked fine.

johnyK
Listener

we are having the same issue for the following recording:

 

https://zoom.us/recording/management/detail?meeting_id=%2F8ovVXMzTxKIWHecaWJtEg%3D%3D