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The event description will be replaced with the Zoom default invitation

ckeran
Listener

I used the Zoom Outlook Plugin to schedule a meeting. Before the meeting took place, I moved the meeting time till later that day. Once I hit the Send Update button, this message popped up "The event description will be replaced with the Zoom default invitation" (see attached screenshot). So, now the meeting no longer has the agenda text (event description) that I had originally included (so that attendees would know what the meeting was about).

 

Any ideas on why this happens and more importantly how to prevent it in the future?

 

FYI, this happened to me with a previous rescheduled meeting too and I've been searching around for this Plugin message without success.

1 ACCEPTED SOLUTION

jeremyjustin
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @ckeran yes absolutely! You can connect here, open a case and they will get back with you! 

 

I definitely appreciate the "conversation" here and if you need anything else please feel free to post again in the community! 

 

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!

View solution in original post

14 REPLIES 14

jeremyjustin
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @ckeran thank you for your post here on the Zoom Community! I was looking over our support documentation on the plugin and it mentions "Note: You can cancel the Zoom meeting or change the settings of the Zoom meeting in the calendar invitation by selecting the corresponding buttons in the menu." I was curious what would happen if you use the Plugin to make changes to your meeting rather than just moving the time in Outlook. Here is the article for reference:

https://support.zoom.us/hc/en-us/articles/200881399-Microsoft-Outlook-Plugin-Desktop-

 

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!

Thank you for your reply, @jeremyjustin.

 

Before trying your recommendation, I thought I'd try to replicate the "problem" and unfortunately I have yet to be able to replicate it. As I mentioned above, this has happened to me before, but obviously not always, so I'm trying to figure out when it replaces my event description and when it doesn't.

 

I was hoping that the Zoom staff might be able to find the warning text I mentioned in my initial post, and help me understand when this gets applied (so I can avoid that situation in the future).  🙂  Any thoughts about how I can connect with them on this?

jeremyjustin
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @ckeran yes absolutely! You can connect here, open a case and they will get back with you! 

 

I definitely appreciate the "conversation" here and if you need anything else please feel free to post again in the community! 

 

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!

Great, thanks @jeremyjustin. I just now submitted a technical support ticket.

I also am having this problem. If I attach a document to a Zoom meeting scheduled in Outlook or delete an attendee, I get this message as well. Not only do I lose the title of the meeting, but Zoom generates a new meeting ID number so that an attendee gets an error message if they use the former login info.

Hello Jeremy, 

I'm using the Zoom Outlook Plugin to schedule meetings. I'm adding a banner and meeting event details in the invite. Before the meeting took place, I made a slight change to the Subject line.  Once I hit the Send Update button, this message popped up "The event description will be replaced with the Zoom default invitation." Please see attached screenshot.  So, now the meeting no longer has the banner or the event details that I had originally included (so that attendees would know what the meeting was about).  It has happened to me on many meeting where I am making updates to the meeting invite.  This is very frustrating.

 

Any ideas on why this happens and more importantly how to prevent it in the future?

 

FYI, this happened to me with a previous rescheduled meeting too and I've been searching around for this Plugin message without success.

This has happened to me as well. It is a significant deficiency. I hope you do solve it soon.

DaveNewton
Listener

This problem has started for me as well.  Very frustrating.  Changing the meeting in Outlook, when you move the meeting, it replaces the meeting description with the Default.  "The event description will be replaced with the Zoom default invitation"

alopez
Listener

Any solutions found for this yet? It keeps happening to me too

JaniceWesthoff
Listener

Every time I add a new person to a meeting, or even forward an invite, Zoom overwrites my event description. So my agenda, etc is gone. I have to paste and re-send. Very frustrating!

AlexeyGonch
Listener

Same here! Wondering why there's no response - this is definitely affecting multiple users and is causing serious disruptions.

DymphnaO
Listener

I am having exactly the same problem.  When I modify the meeting invite e.g. add more names Zoom removes my even description and replaces it with default.  This is very frustrating as I am organising external meetings with clients.

 

guptha
Listener | Zoom Partner
Listener | Zoom Partner

same problem here also...

cK5
Listener

I am having the same exact issue, which is getting very frustrating because I lose all the important meeting details that I send to external clients.  What's going on and when will this be resolved?