System keeps requiring passcode even though I turn it off and use the waiting room

[JuliaH]

I keep unchecking the passcode box, but after a while the system shows that it's checked again. I think this is being triggered by the integration with 17Hats. How can I stop this from happening?

[rmatyas]

I am also having this issue - all settings are disabled to require a passcode, using the waiting room for at least one encryption method, but every day the passcode keeps popping back on. We have integration with SARS - appointment scheduling system. Hoping my reply can bump up this question to someone who can help us!

[Trainer1]

Another very frustrated user also having this issue

Zoom I need this turned off - my trainers in the field need to access the account and I cannot sit around all day every day waiting for emails with passcodes every time they log off and log on or the connection fails

If this can't be sorted I will have no choice but to leave Zoom and find another system

[JuliaH · Accepted solution]

My issue was initially due to an integration with a new CRM. I worked with the support team at Zoom and they were able to resolve it. It took some troubleshooting, but everything has been working perfectly for the past 3 months. I have the communication threads saved. I believe this is what ultimately fixed the issue: 

Can you please go to this link https://us02web.zoom.us/profile/setting and disable Personal Meeting ID (PMI) Passcode. Also, disable the same feature on this link https://us02web.zoom.us/meeting#/pmi/9254513183.  
Once done, you may lock the setting under your account settings - https://us02web.zoom.us/account/setting and then logout and log back in to your zoom app, calendar integrations and 17hats as well.

17hats is the CRM we use, which is why you see it referenced above. I hope this helps!

[Trainer1]

Julian H - thank you so much
That's fixed it for me (so far!)

[JuliaH]

Glad to be of help!