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Suspended account asking for new billing?

AZ92
Listener

I have received a billing from zoom saying that my next billing is coming this Nov 29.

I am shock and confused and even angered. 

My account was suspended earlier this year with code (1003)

This problem was never solved. I had paid for this account and was not able to use the service for almost the whole term. 

As it was suspended, I can't log Into my account management. Now zoom is asking for a new billing which I can't even cancel? I am using another account of mine to post this. 

This is just ridiculous. Pls assist me with the canceling instruction. Thank you 

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @AZ92. thank you for visiting the Zoom Community to seek support. Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to our Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


Ray - GoodClix.com / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !