Registration for Zoomtopia is LIVE! Join us virtually or in person for the biggest event of the year and experience the future of AI-driven collaboration.Register today!
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Hey there, I'm on a Pro Plan and I've sent a support ticket, but of course, as expected in pure Zoom support fashion, Crickets! with no way to escalate my open ticket.
I run a Mac Online Tech Support Service and I work with beginners/seniors who are already nervous and easily frustrated coming into the call with their problems.
During a Support Call, I cannot see "EVERYTHING" on the client's screen which makes it difficult to know where I'm clicking when trying to do my work for them due to the amount of floating Zoom windows or Zoom-related interface panels that are constantly in the way, that don't show up on my side. i.e. I only see their desktop.
As most seniors & beginners don't have two monitors, everything is all floating on one screen for them, requiring my clients to constantly move things around so I can access where I'm trying to click. This is coming across as highly unprofessional. I've lost 2 clients because they got frustrated with the constant instruction to move these windows every 30 seconds, and of course, they will move the window to another area that then blocks my access and the cycle continues.
How can I see "EVERYTHING" on the "CLIENT" side during a Support Call?
(EVERYTHING = ALL ZOOM WINDOWS AND PANELS!)
I've searched several times through Preferences settings on the Zoom App & the Zoom Accounts/Web pages but can't find anything related to what I'm trying to achieve.
Can someone please tell me how to achieve this? or at least confirm if this is possible or impossible to do?
If impossible, I'm open to people's suggestions on alternative apps/methods as I've reached my peak with Zoom and its terrible customer support.
Mac 2018, Big Sur, Latest Zoom Build