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Suddenly cloud videos cannot be downloaded?

Unwind-Yoga
Listener

For the past 2 years I have been making cloud recordings of classes I teach and then downloading them afterward to my device (MacBook.) In the past week, I have been unable to download these cloud recordings. The download button /icon still appears in the recording list, but when I click "download", nothing happens. Can anyone advise? Or let me know if you know of a change Zoom has recently made to the ability to download from the cloud to your device? I cannot record the meetings directly to my device, because I need to be able to share the cloud recording links with my students after the classes.

 

Thanks!

2 REPLIES 2

Zangkama
Listener

I am having this problem too.  Hasn't happened before.  Description is exactly like it is for me.  Sorry I can't help but wanted to let Zoom support know.

Zangkama
Listener

I solved my problem.  I quit Safari.  Restarted it.   And, downloading works again.