Still transcribing hours and hours later

[Citizen689]

Hi, I did a research interview today. Normally this works perfectly but today, the transcript function clearly is unhappy, to say the least:  7 hours later, it is still marked as "transcribing". This was only a 30 minutes recording, so not a "novel".
I can work around that and put the recording through Otter separately but I'd like to know if anyone has any idea what might have happened. Many thanks.

Anna

[RN]

Hey @Citizen689, wondering if you're still running into this issue? If so, suggest contacting Zoom technical support and they can further look into your issue