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Staying connected to a meeting with video on

JanB
Listener

Has anyone experienced starting a meeting, only to have your zoom window freeze and spontaneously close as soon as a guest joins the meeting. One window opens offering to share feedback with Zoom and then another opens and puts me back in the meeting, As long as I stop my video the meeting continues without interruption. I have video on for others with no negative impact. I have followed suggestions to update drivers, update Zoom, update Chrome. It doesn't happen for every meeting which makes it even harder to understand. Thanks for any insight you can share!

3 REPLIES 3

Bri
Zoom Moderator
Zoom Moderator

Hi @JanB! Welcome to the community, and thank you for posting this. How strong is your internet connection? 

Generally the connection is good. I use a wired connection for better consistency as I'm teaching .

 

I should also add that this I've used Zoom successfully with multiple meetings daily

over the past 2 years without experiencing this issue until recently