Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
cancel
Showing results for 
Search instead for 
Did you mean: 

Speaker View freeze/crash

lematthias
Listener

Hi! Since a couple of months Zoom keeps crashing when using the Speaker View. No issues in Gallery View.

Issue persists since multiple Zoom updates (currently on 5.10.1).

 

I only use Zoom for our team meeting with approx. 15 participants, all with Video enabled. I am the only one with this issue. When in Speaker View the speaker window freezes after a couple of minutes (usually 1-10 Minutes), the smaller video feeds on the top still work fine for a couple minutes longer. Doesn't matter if someone is screen-sharing or not. The GUI becomes unresponsive and the audio starts to stutter from time to time. When I click somewhere in the app, then Windows gives me the "The app has stopped responding" window and asks me to kill the app. If I switch to Gallery View some time before the speaker window freezes, then no issues occur during the 1-2 hr meeting.

 

I tried reinstalling Zoom and updated Nvidia drivers.

 

Specs:
Zoom 5.10.1 (happened on multiple previous versions as well)

Windows 10 Edu, 21H2 (build 19044.1645)

Intel i7-7820X (8-Core), 32GB Ram, Nvidia RTX 3080 10GB

Nvidia Broadcast Microphone Filter activated

 

Any help would be greatly appreciated!

0 REPLIES 0