You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
in the last zoom-meeting with friends of mine some of us faced sound issues when sharing the screen and the sound. All users that watch and listen to the steam had bad sound output when the host or co-host who was sharing a video had following proberties
What I don't know:
-if this problem still exists when just the sound is shared
-if this problem still occurs when using the web-client of zoom
-if this problem still occurs when using an Intel processor or different audio-device
What I know:
-All of my firends with this issue used a LAPTOP with one of the following AMD Prozessor: 4500U or 5600H (And realtek audio drivers with versions 6.0.907.1 or 6.0.9.035.1 )
-There is no difference when sharing just the application or the whole screen
-All of my friends using Desktop-PCs (Including Mac and Windows) did not have this issue even with AMD Ryzen 5 Processors
-The Laptops with the issue where using the Zoom-Versions: 5.7.1 or 5.7.4
-The issue occurs with LAN-Cable & W-LAN
Maybe you are able to replicate this problem and/or find out more.
Solved! Go to Solution.
I am also having this problem. WHY OH WHY did take the latest Zoom update????!!!
Any way to rollback? I have a presentation tomorrow that requires sharing screen and audio!!!!
i have Zoom client 5.7.4 (804)
HP Pavilion x360 Convertible 14m-dw1xxx
Windows 10 Home (10.0.19041.685)
Okay, this is interesting. You use an Intel core processor. This means it isn't just a compatibility issue between AMD and Zoom.
@Scorpia a tried this on my laptop with 5.7.1 and this Problem occured also.
I mean you can try it. I have found a link to a website with older Versions of Zoom. But I don't know if it is a legit website...:
Guys, I've faced the same issue and now have found a solution to it. I've done the auto-update when it was available. Now I've uninstalled the app, and simply reinstalled a fresh downloaded latest version (5.7.4). Surprisingly, the issue went away!! Try and see if it works for you, let me know.
I'm too facing the same issue while screensharing/ livestreaming my audio from Zoom. Mine is Ryzen 5500 series. I had no issues until last week and is noticing thisa the recent update of Zoom application.
Guys, I've faced the same issue and now have found a solution to it. I've done the auto-update when it was available. Now I've uninstalled the app, and simply reinstalled a fresh downloaded latest version (5.7.4). Surprisingly, the issue went away!! Try and see if it works for you, let me know!
Same with us. Just a downgrade to 5.6.6 solved the problem. I only verified the problem on computers with AMD processor. One of them is a HP Laptop 15-d1 with Ryzen 3 3200U 2.6 GHz. Not seen on Intel.
Using Zoom function "Share - Extended - Video" instead of sharing the screen helps. It works even fine with Zoom version 5.7.4 - for all computers I've tested.
Thanks for the tip!
Amd Ryzen 5 3500U laptop:
Unistalling Zoom and then reinstalling it with the 64 bit version solved my audio problems when sharing. (I don't know why Zoom is publishing the 32 bit version in front page as the main version)
I will try to transalate the reply in italian also for our friends in Italy that are issuing the same problems and they don't speek english but surfing the web for a solution:
Problemi audio con la Condivisione Schermo durante i meeting? Per i PC con processore AMD ho risolto il problema disinstallando Zoom e poi andando sulla pagina di zoom.us, sotto l'icona SCARICA di colore blu, ho semplicemente installato la versione a 64 bit. Non premere su SCARICA, ma appena sotto. Allego foto.
I just installed 5.7.5 (1055) 64-bit. No sound issues. So 32-bit app has a problem on my 64-bit processor but 64-bit app does not. THANKS!
Both downloads are named "ZoomInstaller.exe," and in "About Zoom" it doesn't tell you which one you have installed. Do you know how to tell?
Update: no audio issues to-date when using the 64bit 5.7.5 version. Today I updated to the offered version 5.7.7 using the Zoom 'Check for Updates' feature and continue to have no audio issues. I see the AMD processor reference to freezing video also addressed. Encouraging!
Experiencing this problem with screen-sharing audio, I was suspecting a hardware or driver problem; so tried Skype screen-sharing and it did not have the problem. Upgrade to the latest Zoom version, it is worse - doesn't recognize my microphone at all.
Reverted to Zoom version 5.6.5 and this works fine.