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We have a number users that utilize personal Mac computers to connect to our Citrix VDI environment. These users have been running fine and VDI optimized with Zoom Receiver Plugin installed. Now a number of these users are no longer optimized. We have not updated the version 5.7.2 that is installed in VDI nor have the user made any changes to the Zoom Receiver Plugin version installed on their Mac. We have tried uninstalling and reinstalling both the plugin and Citrix Workspace and it is still not working. Is anyone else experiencing this issue and has a fix?
We fixed this issue in Citrix media plugin on Mac in ver5.9.0. Could you try our latest version? https://support.zoom.us/hc/en-us/articles/4415057249549#h_01FNPNZJ82R26V3FKDJ4H85CAX
CWA 2111 or above requires every 3rd party plugin a unique UUID, which will ensure the plugin can be loaded by CWA. Before that, 3rd party plugins such as Skype HDX/ JVDI/ ZoomVDI shared the same UUID.