Some users in our account receiving 'You are restricted from screen sharing in this meeting'

[jencolrn]

Good Morning,

We adjusted our Admin screen sharing settings yesterday to lock the below screen sharing settings. 
This morning, a handful of our users in the account are consistently receiving a pop-up  message that they are restricted from screen sharing. 
Curious as to why only some users are receiving the message and if there is a way to keep them from seeing the message on every meeting.

[Frank_TB]

Hello,

 My guess is that some users have globally enabled screen sharing in their own  account settings and some have not. So some users are getting the error.

Hello,

 I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  
Regards

If my reply helped, don't forget to click the accept as solution button!

[jencolrn]

Hi Frank_TB,

Yes, that would be my guess, as well. 
Unsure if they can really change it back, now that we've locked it...
I might have them try.

Thanks!

[jencolrn]

Update: Did a live chat with Zoom support. Apparently, if we turn off screensharing at the admin level, the pop-up will occur for all meetings, once a guest joins. We quickly learned it was impacting all of our clinicians 🙂