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Some scheduled meetings not showing up in Upcoming Meetings

glyss
Listener

Hi folks,

I have a number of different types of recurring scheduled meetings (as well as some one-offs).

Some of these are made through integration with my booking system for clients, which is Squarespace Scheduling (previously known as Acuity).

 

I have already gone through seeking assistance from their help team but it seems to be a Zoom end issue.

Some of my meetings did not come through that way, some I scheduled through going to the Zoom website in my browser and going to Meetings and clicking Schedule a Meeting.  For example I have one on Tuesday nights at 5:45pm .

 

Now I know this scheduling did actually work, because when my clients click the link I sent when inititally scheduling this call, they are able to access the meeting and I receive the email notifying me that someone has signed in to the call, at which point I can click the link in the email to start the meeting.

 

However, this meeting does not show up in my Zoom app in the Upcoming Meetings tab.  Nor does it show up in the browser view of my upcoming meetings.

 

I also have this same issue with some - but only some - of the meetings that have been scheduled via integration with Scheduling. Some of them do show up as upcoming meetings, some do not and I have to wait for a client to join before I can start the meeting.

 

If you could help me with this issue and get all of my scheduled meetings displaying I'd be very grateful.  Thankyou.

16 REPLIES 16

RN
Zoom Moderator
Zoom Moderator

Hey @glyss, I see you have ticket #13112613 open with our Support team! I would suggest following up with our response on the ticket, therefore we can get this resolved for you 🙂

 

Thanks!

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Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

ICCWing
Listener

Hi Glyss,

I have the same problem. Please tell me how you fix it? Thanks!

 

Wing

Unfortunately I haven't been able to find any fix yet! 

Sinistrum
Listener

Thank you for initiating this thread -

I would like to utter my interest in this "feature", too.

 

To be able to create recurring meetings scheduled with specific time slots (which I do not seem to be able to to via the Zoom Windows App), I resorted to the website.

Worked like charm (admittedly, with a cap concerning the absolute number of iterations, though, I am d'accord with that), though, the app does not synchronize with the website, i.e., the scheduled meetings are not showing up (such that in particular I am wrongly displayed as "free" for others).

(Sorry for posting twice in a row, though, apparently, I am incapable for editing after this long time.)

 

Still no update, though, checking out this support page, it suggests, in my view-

"For individual meeting occurrences to show up in the Zoom desktop client or mobile app, you must schedule the recurring meetings in the Zoom web portal. " -

that this _should_ be possible indeed.

 

So, to reiterate, I scheduled the recurring meeting via the Zoom web portal.

but, no occurrence whatsoever shows up in the Zoom desktop client.

 

It would be great to please receive help;

presumably, I am just to "clumsy" (gently put) to get it working.

vegaroche
Listener

I have this exact same issue.  Have you found a solution?   It seems no one from the Zoom team is listening.

destwd
Listener

I would like to add my "Me Too" to this but also offer a possible explanation.

 

I noticed that when you create a recurring meeting in the app (I'm using macOS) it doesn't ask you for any dates, in fact the dates disappear when you click the Recurring meeting tick box. That would suggest that a recurring meeting is not actually a series of meetings at all but instead just a meeting without a date and time. In fact when you look at the resulting meeting invitation it says "Time: This is a recurring meeting Meet anytime". Therefore if no date and time is actually associated with the meeting it cannot appear in upcoming meetings on the home page of the app. It only appears in the Meeting section (tab) of the app as a recurring meeting. 

 

In other words the schedule of repeating date/times created in the web interface doesn't create multiple meeting instances, it only creates one meeting which can be started by the host at anytime. The schedule of repeating date/times only create calendar entries for your guests.

 

Additional Issue

I would like to add that when you create a recurring meeting in the desktop app it allows you to do so using your personal ID. However when you create a recurring meeting in the web client it uses a randomly generated ID even though the personal ID option is selected.

 

In conclusion: If you want a sequence of meetings to appear in the upcoming section of the desktop app Home Screen you will have to create them individually, i.e. create 10 separate meetings.

 

If on the other hand you are scheduling meetings with Outlook or Google. Use the desktop app to create an "anytime" recurring meeting, copy the meeting invite details, then set up your recurring meeting in your calendar app independently of Zoom and past the meeting invite details into the appointment content. Use your calendar to keep track of your meetings NOT the Zoom app.

 

I hope that helps. I'm off now to fix this mess in my own calendar.

Destwd

Hi Destwd,

Thank you for your reply. We did setup the recurring meeting in web. Today a regular meeting which goes well for the past few month disappear suddenly, we cannot see it in web either. Really frustrated by  this problem... 

Lucy6
Listener

I have this issue too. I created a meeting through my google calendar but it now doesn't appear anywhere in my zoom account so I can't edit it. Any resolution yet?

I set mine up that way too- it is a meeting every Wed morning for forever... It does not show up in my upcoming meetings at all. VERY frustrating! Zoom!

 

joey_ereneta
Listener

I have the same  issue. It's a recurring meeting,it showed up as a recurring meeting on the "Meetings" tab of the desktop (Mac) and iPhone client, but has now disappeared, despite being a scheduled (recurring) meeting indefinitely, three times a week, for weeks to come. Now I cannot go in and edit the meeting, as it doesn't show up with my other recurring meetings.

 

The link from my calendar still works to access the meeting.

 

Curious if anyone else experienced this problem AFTER assigning an "Alternative Host" to the recurring meeting. That seems to be when this problem started today...

manubay64
Listener

Same issue. Happened to me in the past and today again after there were some transfers of ownership of the given meeting in Google Calendar. Generating a new zoomid from Google calendar doesn't seem to work. 

When checking the bugged meetings from the Zoom add-on menu (right pane of Google calendar) I saw that they were showing this: 

Topic: Google Calendar Meeting (not synced)
Time: Jan 1, 1980 01:00 AM Paris

=> that's probably why they don't show. Zoom probably filters the past dates

 

I solved the issue by regenerating a zoomid WITH the zoom add on right pane opened. After saving the Google calendar event, it synced right away to the Zoom webapp. Hope this saves some time to some of you 🙂

 

 

I've been having this problem with meetings that I created with the registration feature turned on. When I log in to the website, an old one with registration was not appearing in the system. A new one that I set up today was not appearing either, in my list of meetings. The new one does appear in upcoming in the Zoom app though. And I discovered a hack to open it in the webbrowser: if you copy the meeting id from the app, then you can directly type in a URL in the following form:

https://[your company domain].zoom.us/meeting/[meeting ID no spaces]

When I copy and past that in, and refresh I log in and go directly to the edit page for the meeting. There is also a start button.

But, clearly there is a bug and this needs to be fixed, it's quite annoying some meetings are vanishing in the web interface. Bug appears in Firefox in windows and on iOS, and in Safari on iOS.

LauraCanterbury
Listener

GUYS SOLVED IT! Recurring meetings created without a specific time and day will appear on the last page of programmed meetings, just scroll down and click on the last page of programmed meetings and all the ones you can't find will be there.  I'm referring specifically to Zoom webpage here, on the mobile app they appear right at the top no problem for some reason. Cheers!

Thanks, finally this worked for me.!

Also, I would like to point out that the same applies even to the Windows desktop app. On the upcoming meeting section under the Meetings tab, just scroll down to the bottom of the meeting list and all the other recurring meetings will be there. I hope this helps anyone who is still struggling with the issue in the desktop app.