Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2021-11-17 03:40 PM
I've been trying to download the smart virtual background package that's required to use virtual backgrounds in Zoom but keep getting the error "Download failed. Please try again."
Anyone have any insight as to why this might be the case? Thank you!
2021-11-17 06:11 PM
2022-04-19 03:07 AM
Hi !
I'd got the same problem.
Zoom Version: 5.10.3 (6420)
macOS Monterey 12.4 Beta
MacBook Pro (13-inch, M1, 2020)
2021-11-18 05:24 PM
Hey Alexis,
Thanks for getting back!
Yes, I am. So far I tried:
-updating Zoom
-checking my system requirements
checking Zoom permissions in system preferences
-making sure 'virtual backgrounds' is enabled on Zoom
-creating a new account
-Googling my exact problem (didn't find anything)
-Zoom phone support (couldn't get it because I'm not a paid account)
It could just be my computer, but if you have any suggestions, would be very welcome.
2021-11-18 06:14 PM
Oh no! You have definitely gone down the right route for troubleshooting... sorry this has yet to work successfully. What desktop device and version are you using?
2021-11-19 10:55 AM
I'm using a 13 in MacBook Pro from 2017 running Mac Big Sur, and my Zoom version is Version: 5.8.4 (2421).
I also did a factory reset on my Mac and messed with some internal files before to try to install Bootcamp..I don't know if that might have affected my download settings somehow.
2021-11-19 02:38 PM
Based off of support documentation, it looks like you need to be on macOS version 10.13 or higher. Can you confirm if you are on 10.13 or higher?
2021-12-29 01:14 PM
Hi,
I am having the same problem. I cannot get my virtual background to work. I am on a MacBook Air. macOS Monterey Version 12.1. Processor 1.1 GHz Dual Core intel Core i3.
Nicole
2021-12-29 01:17 PM
Hi @nboysen19 , can you try removing the Zoom application from your computer and then reinstalling? That might do the trick.
2022-03-22 07:52 PM
i cant download the smart virtual background how to download!
2022-03-22 08:01 PM
I can download the package after I turn off IPv6 on my Windows Network Connection Settings.
2022-09-15 09:33 AM - edited 2022-09-15 09:34 AM
Thank you, worked for me as well
2022-11-02 10:42 AM
I just got the same error after updating to the latest Zoom version 5.12.3 (on the previous version virtual backgrounds worked fine)
I am on a Mac OS 10.13.6
Any support would be appreciated.
2022-11-02 10:57 AM
OK, just fixed the issue by uninstalling the zoom (Open zoom desktop app, go to zoom.us and click Uninstall Zoom) after that I downloaded a full version at https://zoom.us/download and installed it fresh. That fixed the issue and Virtual Backgrounds are working again. Hope that helps someone else.
2023-07-05 09:00 AM
Thanks! It works 🙂