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I've been trying to download the smart virtual background package that's required to use virtual backgrounds in Zoom but keep getting the error "Download failed. Please try again."
Anyone have any insight as to why this might be the case? Thank you!
Thanks for getting back!
Yes, I am. So far I tried:
-checking my system requirements
checking Zoom permissions in system preferences
-making sure 'virtual backgrounds' is enabled on Zoom
-creating a new account
-Googling my exact problem (didn't find anything)
-Zoom phone support (couldn't get it because I'm not a paid account)
It could just be my computer, but if you have any suggestions, would be very welcome.
I'm using a 13 in MacBook Pro from 2017 running Mac Big Sur, and my Zoom version is Version: 5.8.4 (2421).
I also did a factory reset on my Mac and messed with some internal files before to try to install Bootcamp..I don't know if that might have affected my download settings somehow.
OK, just fixed the issue by uninstalling the zoom (Open zoom desktop app, go to zoom.us and click Uninstall Zoom) after that I downloaded a full version at https://zoom.us/download and installed it fresh. That fixed the issue and Virtual Backgrounds are working again. Hope that helps someone else.