Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2021-09-05 09:50 AM - last edited on 2022-01-24 10:55 AM by Bri
During meeting when sharing screen and playing a video or song the participants can not hear the audio. Share sound button is selected. We have uninstalled and reinstalled zoom still the same issues. We are using a PC.
Thank you in advance for your help.
2021-09-08 09:57 AM
Same issues here with i pad pro. Help!
2022-10-03 07:37 AM
I have the same issue on ipad pro 5th gen. I am sharing audio, my students can hear (very low volume, though) and I can't hear a thing.
2021-09-15 04:20 AM
Same issue for me. I had to share several videos with audio. Last weekend I was sharing my screen and played music on shuffle. Randomly about 10mns into it the audio of one video wasn't working. Its not like I stopped sharing and re-shared either. It just wasn't coming through. It was just on shuffle. I didn't know until someone had to tell me because I could hear it of course. Then today, my first video went fine and everybody heard it. Then with the 2nd video I shared 2mins later, no-one could hear it!
There doesn't seem to be anything connecting these issues except for a possible bug issue from the latest update. I've only had this issue the last 5 days? It's happened to 3 other friends too. We are all on Windows 10 if that helps.
2021-09-16 06:55 AM
Has anyone helped you with this? It's a new problem for us too.
2021-09-25 10:59 AM
I have a similar problem, I can hear the participants, but they can't hear me. Another time I couldn't hear them and they couldn't hear me. My audio was on. I reloaded the discussion and had the same problem. Can someone please help.
2021-12-04 05:00 AM
I am a participant who is struggling to hear the video/music/words when they are screen shared. Are there setting changes I can make on my own laptop to facilitate being able to hear?
2022-01-24 09:28 AM
I am having same problem...can hear the audio otherwise except when the instructor shared a video that had audio attached. Everyone else was able to hear...any solutions?
2021-12-09 08:36 AM - edited 2021-12-09 08:37 AM
Hey @Marie1953 @Avery @naomi2 @Victoriah @EthanK I'd firstly advise updating your Zoom client to the latest version.
If you don't already know you're able to share sound while sharing content in-meeting! To share computer audio, you can click on 'Share Screen' to either share computer audio with your video you can check the 'Share sound' (Bottom left corner), or for music you can click on the advanced tab and click on 'Computer sound only.'
Also, some configurations may help your screen-sharing experience as well. As previously said, ensure that 'share computer audio' and 'optimize for video clip' when sharing content.
Within your Zoom desktop client settings under 'Share screen' click on 'Advanced' and check or uncheck, "Use Hardware acceleration to optimize video sharing", and see if that changes or makes a difference for your Screen sharing experience. Along with Checking or Unchecking, 'Use TCP Connection for screen sharing', which may improve your screen-sharing experience as well!
Hope this helps!
2023-02-02 08:19 AM
But my "share sound" and "optimized for video clip" button is inactive. why is that?