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Sharing content- Crash issue- "Zoom closed unexpectedly"

AV_support_tech
Listener

I know this issue is a little old, but has anyone had this issue lately?

 

During Zoom meeting my Zoom app keeps crashing and gives me a message saying  "Zoom quit unexpectedly."  I already updated the Zoom app, and changed the settings in Video Rendering Method to "Direct3D9." but for some reason it keeps happening.

AV_support_tech_0-1669829349796.png

 

 

1 ACCEPTED SOLUTION

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hey, @AV_support_tech,

 

Without much to go on, it's hard to say.  But you might take a look at some of these articles -- some of which are also very old, but could hold the key to understanding what happened in your case.

 

https://community.zoom.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q...  

 

If you have any more details about what you were doing on multiple occasions when this happens, we might be able to be more helpful.


Ray - Need cost-effective Zoom Events Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

View solution in original post

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hey, @AV_support_tech,

 

Without much to go on, it's hard to say.  But you might take a look at some of these articles -- some of which are also very old, but could hold the key to understanding what happened in your case.

 

https://community.zoom.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q...  

 

If you have any more details about what you were doing on multiple occasions when this happens, we might be able to be more helpful.


Ray - Need cost-effective Zoom Events Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !