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Hey, @zoomalicious_ -- you don't give us much to go on as to what the issue might be.
Sorry, I misread your question originally and provided the wrong link... here's the correct information:
Take a look at this Zoom Support article on sharing videos recorded to the Cloud, and see if that helps.
If you were trying to share videos that were recorded locally, this Zoom Support article has some information. The issue here is that you have to move the file over to a shared file service to make it work.
If you're still stuck, come back with a little more detail about what you did, what the users tried, what errors were received, etc., and we'll do what we can.