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Sharing Audio - install audio devide

aligreenman
Observer

I share my computer audio quite frequently, and about 9/10 times, it works just fine. However, sometimes I get this "To share your computer audio, please install the zoom audio device" message, asking for my username and password. If I click cancel, it shows that I'm sharing my computer sound, but participants can't hear what I'm playing. If I enter my password, everything on my end goes silent. I can't hear my own audio that I'm playing, or anything from the participants, but they can hear my audio. It seems the only resolution is for me to enter my password, leave zoom, and come back in. 

 

As you might guess, this is EXTREMELY inconvenient and frustrating. Does anyone have any suggestions or ideas as to why this happens?

1 ACCEPTED SOLUTION

RN
Zoom Moderator

Hey @aligreenman, I see you have a ticket open with our Support team. As suggested, install the correct M1 version from https://zoom.us/download, and download the zoom audio device. Which you should only be prompted with that message once again.

 

Suggest continuing to get support from our support team as they can get this resolved for you! 😄

 

_______________________________________________________

Leverage cool features and how to's from the Community Help Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

View solution in original post

1 REPLY 1

RN
Zoom Moderator

Hey @aligreenman, I see you have a ticket open with our Support team. As suggested, install the correct M1 version from https://zoom.us/download, and download the zoom audio device. Which you should only be prompted with that message once again.

 

Suggest continuing to get support from our support team as they can get this resolved for you! 😄

 

_______________________________________________________

Leverage cool features and how to's from the Community Help Center. If my reply helped, don't forget to click the accept as solution button! ⤵️