Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2021-11-23 02:02 AM
Hi all,
I am a Mac user. I have two questions.
1. When screen sharing with iPad through wifi, the shared screen appears on me, the host, and it does not appear on the participants. Their screens are black, saying that the host is sharing the screen.
2. On screen sharing, the gallery window disappears.
Can any of you help me? Thanks in advance.
2021-11-23 05:32 AM
perhaps you are sharing copy protected video content. if you try and play video from a streaming service like Netflix, HBO, Prime, etc the content will not be seen while sharing. once you stop sharing the content should reappear on your screen.
2021-11-23 05:47 AM
Thanks for the reply.
No, not at all. The app I tried to share has nothing to do with copy protection. It's a drawing app on iPad. Also, everything works perfectly well on my MacBook Air. The problem only arises on iMac.
2021-11-24 05:03 AM
is the app notability?
2021-11-24 06:48 PM
Yes. It's "Scribble."
I have solved the problem. I got it from an internet Korean Naver café.
Go to Systems Preferences > Sharing: Uncheck Airplay Receiver.
Thanks,
2022-02-10 07:53 AM - edited 2022-02-10 07:58 AM
I have the same problem. I'm on a PC not a Mac and I can't PIN my gallery so that it stays and I see my participants while on the screen. This happens when I share a powerpoint presentation. I'm a trainer and so I need to be able to see my participants' faces! Help!!
2022-02-10 08:08 AM
this sounds like a different issue. looks like you want to lock your gallery layout. im assuming this is in a meeting not a webinar and that you are the host. you can as the host arrange the gallery and have it save but if someone else joins or leaves the meeting it will adjust the gallery.
the setting for save gallery view, log into your zoom.us account page click settings- in meeting advanced - save gallery view.
2022-02-10 09:18 AM - edited 2022-02-10 09:19 AM
Thanks for your reply. Tried this and it didn't fix the problem. My problem relates to screen sharing of any kind. When I share, the floating thumbnail of the room disappears and I can't get it back. See these screenshots. Snip 3 & 4 is what my screen looks like when I'm not sharing.
2022-12-22 06:31 AM
This is still an issue for me as well. I am guessing there is no fix for this? Or maybe it is a setting. It worked for a while (seeing the gallery of participants while sharing the screen as a host), but now it is no longer working.
2023-01-03 08:30 AM
I have Dual monitors and use the Dual monitors setting in Zoom. Then I always have the Gallery on one screen and the Share on the other. it's hard to tell in your attachment but are you screen sharing your desktop or Powerpoint app itself. looks like your sharing the edit presentation screen.
2023-01-03 08:51 AM
Hello, I believe that was a different user that included attachments. I did not. I also have dual monitors. I could not find this Dual monitors setting in Zoom, which you mentioned. Where is this setting located? Thanks
2023-11-02 01:34 PM
I also have dual monitors but lost the gallery when screen sharing. First time it has happened. Just ended another Zoom meeting I hosted where I could see the gallery.
2023-11-03 12:01 PM
what are you sharing in Zoom? powerpoint? keynote? if you have dual monitors and you start a slide show regardless of being in Zoom you might be seeing in presenter mode which puts the presentation on the 2nd display and the preview of the slides and you notes on the first. if you are in that state when screen sharing in zoom it will over take what you see, but you can turn off presenter view in Powerpoint , or in keynote you can say to present in a window instead of full screen. then when you share you can select to just share that window. then you should still retain your gallery view on the other display.
You may find value in joining something called the Zoom test Kitchen. (not sponsored by zoom) it's a live zoom meeting Fridays at 3pm Eastern time. you can ask live questions and test out how to do things in Zoom.
2023-11-03 11:15 AM
From what I have witnessed, this is just how Zoom functions and is not fixed with any setting. I have noticed the gallery view only stays up on screen if someone's camera is on. If everyone is off camera, the gallery view disappears. If you want gallery view but no one wants to be on camera, there should be a way to shut or cover the camera lens on your laptop/computer, but still have your camera on. Try this out, it should help. Thanks
2023-11-03 12:13 PM
you can still see a gallery with no ones camera on. if you click the Zoom view you can toggle show or hide non video participants.
2023-11-06 10:21 AM
My settings state 'show non video participants,' but once I start sharing, the gallery grid disappears, unless someone's camera is on.