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Screen Share audio quit working

ASLInterpreter2
Listener

I have previously been able to successfully screen share and share my computer audio.  However, for the last couple of months, when I screen share and check the "share audio" box, the attendees in the meeting cannot hear my computer audio.  I've updated zoom, uninstalled/reinstalled, gone through every possible setting in zoom and on my computer - I can't get it to work!  Any ideas?

2 REPLIES 2

Jameswalter
Participant

Click More Options (the three dots) and select Settings. Then click Audio video and make sure your device is selected. Also check the volume and make sure it is audible. If you still cannot share system sounds during screen sharing, disable “Automatically adjust microphone settings“

Jing
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi  ASLInterpreter2

 

Can you try to upgrade your client version if it is not the latest one.

https://support.zoom.us/hc/en-us/articles/201362233-Upgrading-Zoom-to-the-latest-version

 

Or if it is already, please try to uninstall the app and re-install.

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati...

 

Then please test again if the issue can be resolved and please let me know.

 

Thanks,

Jing