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Screen Issues while Sharing

jamessmithh7
Listener

I was helping a colleague prepare for a Yes Or No Project this morning. When he shared his screen I saw a checkered black box representative of the participants he had on his screen and of the zoom controls bar (audio mute video stop, chat etc.)  I am sure it is a setting but we were not able to find it in the time we had. Does anyone have a suggestion or knowledge of what would cause this problem? We can't fix it for today's presentation so he will muddle through, but we need to resolve it before the next presentation.

1 REPLY 1

Wai-WENDY
Community Champion | Customer
Community Champion | Customer

When you are going to share the screen, please make sure that "Optimize for video clip" is not selected. That option will mask other windows in front of your content with black boxes and make some items on your screen look blurry. 

 

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