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Says my device does not support virtual backgrounds or blurr, but when I look up the requirements...

SteveW68
Listener

My device appears to have the requirements for virtual backgrounds or blurr but Zoom tells me it doesn't. I looked them up. What can I do now?

9 REPLIES 9

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @SteveW68 

Well, can you provide your system specifications, so that we can double-check that you meet the system requirements for Virtual Background? 

D_roy
Listener

I have the same problem and says doesnt support virtual background.  I have HP laptop Intel(R) Core(TM) i5-2540M CPU @ 2.60GHz 2.60 GHz with 4 GB Mem/ 500GB HDD , x64 processing

Can anyone help to fix this??

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Your processor is what is not meeting the system requirements. Your processor is a 2nd generation i5 processor with 2 cores. The virtual background system requirements state you must have at least a 3rd generation i5 processor with 2 cores. 

I get the same error and my processor meets the requirement

 

Intel(R) Core(TM) i7-2600 CPU @3.40GHz, 3401 Mhz, 4 Cores(s), 8 Logical Processor(s).

 

Any idea why it wouldn't work?

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Your processor is also a 2nd Generation (the 2 in i7-2600 model is the generation), so it does not meet the requirements for image without a green screen as listed. You should be able to use the virtual background with a green screen option though. 

My Lenovo laptop is Intel(R) Pentium(R) CPU 5405U @ 2.30GHz 2.30 GHz and I can only use virtual background with green screen. Why?

RN
Zoom Moderator
Zoom Moderator

Hey @zoomuser15 it seems the 5405U is different from the i3, i5, and i7 processor names, even though your 5405U has 2 cores. I am assuming that because your processor is not an 'i' series processor series that this 5405U is not supported according to our Zoom Virtual Background system requirements

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RN
Zoom Moderator
Zoom Moderator

Hi @SteveW68 it's been some time since you've posted this discussion! Just need specs of your device to ensure you meet the requirements from our KB on  virtual background system requirements

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Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

DHV101
Listener

Hi Steve,

Mine is Intel(R) Pentium(R) Gold 7505 @ 2.00GHz 2.00 GHz; and I am experiecing same problem...any reason why?