Says my device does not support virtual backgrounds or blurr, but when I look up the requirements...

[SteveW68]

My device appears to have the requirements for virtual backgrounds or blurr but Zoom tells me it doesn't. I looked them up. What can I do now?

[Bort]

Hi @SteveW68 

Well, can you provide your system specifications, so that we can double-check that you meet the system requirements for Virtual Background? 

[D_roy]

I have the same problem and says doesnt support virtual background.  I have HP laptop Intel(R) Core(TM) i5-2540M CPU @ 2.60GHz 2.60 GHz with 4 GB Mem/ 500GB HDD , x64 processing

Can anyone help to fix this??

[Bort]

Your processor is what is not meeting the system requirements. Your processor is a 2nd generation i5 processor with 2 cores. The virtual background system requirements state you must have at least a 3rd generation i5 processor with 2 cores. 

[Hammer4]

I get the same error and my processor meets the requirement

Intel(R) Core(TM) i7-2600 CPU @3.40GHz, 3401 Mhz, 4 Cores(s), 8 Logical Processor(s).

Any idea why it wouldn't work?

[Bort]

Your processor is also a 2nd Generation (the 2 in i7-2600 model is the generation), so it does not meet the requirements for image without a green screen as listed. You should be able to use the virtual background with a green screen option though. 

[SAWeh]

But,my processor is Intel(R) Core(TM) i3-3120M CPU @ 2.50GHz, 2500 Mhz, 2 Core(s), 4 Logical Processor(s)
But zoom says your device does not support virtual background.
How do I solve this?
I also enable virtual background setting.

[Bort]

Hi @SAWeh 

Your processor does not meet the system requirements for virtual background, as your processor is a 3rd generation i3, and Zoom virtual background requires a 5th generation or higher i3. 

[zoomuser15]

My Lenovo laptop is Intel(R) Pentium(R) CPU 5405U @ 2.30GHz 2.30 GHz and I can only use virtual background with green screen. Why?

[RN]

Hey @zoomuser15 it seems the 5405U is different from the i3, i5, and i7 processor names, even though your 5405U has 2 cores. I am assuming that because your processor is not an 'i' series processor series that this 5405U is not supported according to our Zoom Virtual Background system requirements. 

[zoomuser15]

Hmm, ok. Thank you.

[RN]

Hi @SteveW68 it's been some time since you've posted this discussion! Just need specs of your device to ensure you meet the requirements from our KB on  virtual background system requirements

[tmathew]

I just started using my desktop as my 'advanced gen laptop' was struggling to cope with Zoom audio. 

My desktop with  Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz 3.40 GHz and 16GB Ram is said to not meet Zoom requirements.    https://www.intel.com.au/content/www/au/en/products/sku/52213/intel-core-i72600-processor-8m-cache-u... 

My kids play a whole range of games including Call of Duty, Cyberpunk 2077, Fortnite, Apex Legends, Rainbow 6 Seige (R6), and World of Warcraft Shadowlands, yet I cannot use a Zoom virtual background.  Is the bar set too high for Zoom ? 

[DHV101]

Hi Steve,

Mine is Intel(R) Pentium(R) Gold 7505 @ 2.00GHz 2.00 GHz; and I am experiecing same problem...any reason why?

[eleanorgrace]

Hi @Bort and @RN ,

I get the same issue.  Here's my computer specs:

AMD A8-9600 RADEON R7, 10 COMPUTE CORES 4C+6G  3.10 GHz with 8GB RAM.

What could be the other reason?  Appreciate your comments or recommendations.

Thanks,

Eleanor

[Bort]

Hi @eleanorgrace 

As far as I can tell, the specs for the AMD A8-9600 Radeon R7 show only 4 cores, which is not sufficient  for image without a green screen or blurred background. 

[eleanorgrace]

Thanks @Bort for the reply.

Appreciate it.  

[Scott5150]

Hi Bort,

So if I'm reading your comments correctly, my computer/gpu (which can run ridiculously high resolution 3D games) isn't powerful enough to run a zoom virtual background?  Would you mind telling your folks to figure that out?  It's crazy to have to buy a new processor/GPU so I can have a virtual background with zoom...

[Bort]

Hi @Scott5150 

I hear ya, its a weird set of system requirements, but that is how the system has been built and checks hardware. I'll pass along your feedback. 

[AKate]

Hi @Bort and @RN 

My system is  AMD Ryzen 3 PRO 2300U w/ Radeon Vega Mobile Gfx 2.00 GHz.

I am assuming it doesn't work for Image Only without Green Screen but it works for  image only with green screen.  

For Video Background without green screen, it looks like it's listed but I can't select any of those.  Did I misinterpret the requirements? 

Kate 

[Franswahili]

Mine is also saying not supported.   Here are my specs:

Intel(R) Celeron(R) G5905T CPU @ 3.30GHz 3.20 GHz

[Bort]

Hi @Franswahili 

Unfortunately, the Celeron line of Intel processors all seem to be below the system requirements for virtual backgrounds. Intel processors are supported from the Intel Core i3 product line and higher. 

[jskees9]

Hello! I am getting the same error. However, I have an i5 processor. Here are my specs

2.6 GHz Dual Core Intel Core i5

16 GB 1600 MHz DDR3

Intel Iris 1536 MB

Its a Late 2013 Macbook running 10.15

[mweaver289]

Hello.  I have the following processor etc. and it is not allowing me to do a virtual background.

AMD A10-8700P Radeon R6, 10 Compute Cores 4C+6G 1.8 GHz (0 processors)

PC Laptop-DEQGNG87

Windows 10 Home

OS Build 14393.2214

RAM 8.00 GB

64-Bit

Please let me know why it will not allow the virtual background.  Thanks.